NMC announces major upgrades to improve timeliness and reliability of fitness to practise hearings

The Nursing and Midwifery Council (NMC) has unveiled a series of technology and workforce improvements designed to speed up and stabilise its fitness to practise  hearings, following sustained concerns about delays and technical issues affecting hybrid proceedings.

The regulator confirmed that new audio‑recording, camera and microphone systems will be installed across its London and Edinburgh hearing centres, aiming to reduce interruptions and create a more seamless experience for all parties involved.

Nursing in Practice also reported that the upgrades are intended to ensure a “more reliable service” and minimise the transcription errors and technical failures that previously disrupted virtual hearings.

Strengthening timeliness and consistency

The NMC said the changes form part of a wider programme to improve the fairness, efficiency and timeliness of its fitness to practise processes. Executive Director of Professional Regulation Lesley Maslen highlighted that while screening-stage timeliness has improved, adjudication must now follow suit to ensure cases progress without unnecessary delay.

Maslen said the combined investment in technology and staff development will “translate into more timely resolution of cases” and improve the overall experience for registrants, witnesses and panel members.

Investment in people as well as technology

Alongside the tech overhaul, the NMC has introduced a new training and engagement plan for its hearings team, designed to support a more collaborative working culture and improve preparation for complex hearings. A refreshed induction programme has also accelerated the training pathway for hearings coordinators, while maintaining the skills required to manage all hearing types effectively.

Early feedback from panel members has reportedly been positive, with many noting improved professionalism and capability within the hearings team.

Addressing long‑standing concerns

The upgrades follow criticism in 2025 over transcription errors and delays in virtual fitness to practise hearings, which raised questions about the reliability of the regulator’s systems. The NMC hopes the new infrastructure will reduce these risks and support a more consistent, person‑centred fitness to practise service.

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