Social Work England launches consultation on online communication guidance

Social Work England has opened a public consultation to gather feedback on new draft guidance designed to support social workers in applying professional standards when communicating online. The proposed guidance outlines four key principles—security, accountability, using the right tools, and maintaining boundaries—that social workers should consider in digital interactions.

The draft also highlights which professional standards are most relevant to online communication, aiming to provide clarity and consistency across the sector. Alongside this, Social Work England has published proposed decision makers’ guidance, which sets out how the regulator will assess concerns related to social workers’ online conduct.

Draft versions of both documents have been made available to encourage input from social workers, members of the public, individuals with lived experience of social work, and others across the sector. The regulator is seeking views on the relevance and practicality of the guidance in everyday practice.

Sarah Blackmore, executive director for professional practice and external engagement, emphasised the importance of adapting to evolving communication norms. “In recent years the way we communicate in our daily lives has changed and there is now more than ever an emphasis on online communication,” she said. “Having spoken to social workers and the wider sector we know that further guidance on how to communicate effectively online and in line with the professional standards will be welcomed by many.”

She added that the consultation aims to ensure social workers feel confident and supported when using digital platforms, and that the guidance reflects the realities of modern practice.

The consultation will run for ten weeks and is scheduled to close on Wednesday 29 October 2025. Those wishing to view the draft guidance and submit feedback can do so via Social Work England’s consultation page.

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