New research finds strong public support for AI to ease administrative pressures on social workers

Social Work England has published two new research reports examining how artificial intelligence is beginning to shape social work education and practice, with findings suggesting significant potential to reduce administrative pressures across the profession.

The studies, carried out in spring 2025, explored the types of AI currently in use, the opportunities and risks associated with emerging technologies, and the implications for professional standards. They also assessed how prepared the workforce feels to use AI safely and effectively.

Key findings

• Generative AI is the most commonly used form of AI, with social workers, students and academics reporting use of virtual assistants, transcription tools, case recording support and chatbots.
• Adoption varies widely across organisations. Some employers are offering structured training and guidance, while others have avoided AI due to cost, uncertainty or lack of expertise.
• Respondents identified clear benefits, including improved efficiency, reduced workload and enhanced wellbeing. Notably, 86% said AI has the potential to reduce administrative burden for social workers.
• Risks remain a significant concern, particularly around privacy, consent, bias, accuracy, reliability and accountability.
• There is a substantial gap in education and training. Among social workers who qualified in the past five years, 86% reported receiving no specific preparation on using AI in practice.

Sarah Blackmore, executive director of professional practice and external engagement at Social Work England, said the findings highlight the importance of understanding how AI is already being used across the sector. She noted that this insight will help the regulator assess the impact of AI on public safety, confidence and trust in the profession.

The reports recommend that social workers continue to apply ethical judgement, maintain oversight of AI systems and use critical thinking when integrating new tools into practice. They also call for closer collaboration between government, regulators, professional bodies and sector organisations to shape safe and effective use of AI, building on existing standards and frameworks.

Blackmore said Social Work England will consider how to respond to the recommendations that relate to its regulatory role. She encouraged social workers to reflect on their own use of AI to ensure it enhances, rather than replaces, professional expertise and does not compromise public protection.

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