Power imbalances and hierarchy prevent doctors from working effectively in teams – GMC

Doctors under pressure are being prevented from working effectively in teams by power imbalances and negative hierarchies, a new study published today by the General Medical Council (GMC) has found.

Continuity, good communication and effective leadership all lead to greater team efficiency and were found to make it much easier to resolve issues, ultimately having a positive impact on patient outcomes.

The research, commissioned by the GMC and carried out by Hull York Medical School colleagues at the University of York, explored how doctors and other healthcare professionals work together and across teams, what factors contribute to effective team working and the elements that make it more challenging.

Perceived power imbalances and hierarchies, when structures are multi layered, steep and leaders are seen as being out of reach, were identified as major barriers, often leading to ‘intimidating, or often toxic or bullying cultures’. The research found this led to team members feeling unable to speak up, resulting in more errors and poor patient care.

Researchers found breakdowns in communication between specialisms which, they said, ‘clearly hindered effective teamworking’. High demands on services also played a significant role, with researchers describing the pressure to move patients through systems quickly, leading to stress, burnout and emotional exhaustion.

Charlie Massey, Chief Executive of the GMC, said:

‘We know healthcare teams across the UK are working under extraordinary pressures and facing evermore complex challenges. That can inevitably create friction and impact on effective teamworking. That’s why it’s vital every team member, regardless of experience, feels empowered to speak up.

‘That doesn’t necessarily lie with individuals working within a team. It is a much bigger, cultural picture that all of us in the UK health systems must work harder to nurture and prioritise.

‘We know open communication leads to better care, that’s why teamwork is so vital. Encouraging these environments where teamwork can flourish can only lead to better outcomes for patients.

‘This research provides invaluable insights into how we can. All of us in the UK’s healthcare systems should take note of these findings and be prepared to act on them.’

Dr Paul Crampton, Director of the Health Professions Education Unit at Hull York Medical School, who co-led the research said:

‘The research provided a real opportunity to gain insight into the experiences of healthcare professionals in a range of roles across the UK and the critical importance of effective teamwork. We hope that this research will help to inform policy and practice across the UK – improving patient experience and outcomes.’

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